Frequently Asked Questions

Everything you need to know about your Regis Salons shopping experience.

What are your standard delivery times and costs?

We offer standard UK delivery within 3-5 working days for £3.95, or free on orders over £50. Next-day delivery is available for orders placed before 2pm Monday to Thursday.

Can I return professional hair care products if I change my mind?

Yes, you can return unopened and unused products in their original packaging within 14 days of receipt for a full refund. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are the electrical styling tools covered by a warranty?

All electrical items, including ghd and Cloud Nine tools, come with a manufacturer's warranty. Please register your product on the manufacturer's website using the serial number provided to activate your guarantee.

Which payment methods do you accept online?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, or Klarna for interest-free installments.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's progress via our courier's website.

Are the products sold on your website the same as those used in Regis Salons?

Absolutely. We only stock 100% authentic, professional-grade hair care and styling products from the world's leading brands, exactly as used by our expert stylists in-salon.